Looking for a customer support job in a fast-growing technology company? FRND has announced recruitment for the Customer Support Executive (Voice & Chat Process) role. This is an excellent opportunity for candidates who enjoy interacting with customers, solving problems, and building a career in customer success.

The company is hiring candidates for its Bangalore office, and both freshers with relevant skills and professionals with up to 2 years of experience are encouraged to apply.

About FRND

FRND is one of India’s fast-growing social networking and entertainment platforms that connects people through interactive experiences. The company focuses on creating engaging digital communities while delivering excellent customer experiences. Employees get an opportunity to work in a dynamic environment and contribute to a rapidly expanding technology business.

Job Details

Company: FRND

Job Role: Customer Support Executive

Department: Voice & Chat Process

Job Type: Full-Time

Work Mode: Work From Office

Location: Bangalore, Karnataka

Experience: 0–2 Years

Qualification: Any Graduate

Salary: Best in Industry (Based on Interview Performance)

Why This Job Is a Great Opportunity

Customer support professionals are in high demand across technology companies. This role allows candidates to develop communication, customer handling, CRM, and problem-solving skills while working with a growing startup.

It is also an excellent career option for graduates who want to enter operations, customer success, or business support roles.

Key Responsibilities

Selected candidates will:

• Handle customer queries through voice calls, chat, and email.
• Resolve customer concerns with empathy and professionalism.
• Manage customer tickets and ensure timely resolution.
• Collaborate with internal teams to solve customer issues.
• Deliver excellent customer service while meeting company SLAs.
• Suggest improvements to enhance customer satisfaction.
• Maintain accurate customer records.
• Provide a positive customer experience in every interaction.

Eligibility Criteria

Candidates should have:

• Bachelor’s degree in any discipline.
• 0–2 years of customer support experience.
• Excellent verbal and written English communication.
• Strong customer handling skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and willingness to learn.

Freshers with excellent communication skills may also apply.

Preferred Skills

Candidates with the following skills will have an advantage:

• Voice Process
• Chat Support
• Email Support
• Customer Service
• CRM Knowledge
• Problem Solving
• Communication Skills
• Multitasking
• Team Collaboration

Knowledge of Hindi, Telugu, Tamil, Kannada, or Malayalam will be an added advantage.

Salary

FRND offers a competitive salary package based on the candidate’s communication skills, interview performance, and previous experience. Employees may also receive incentives, career growth opportunities, and performance-based rewards.

Benefits of Joining FRND

Working at FRND comes with several advantages:

• Opportunity to work in a fast-growing technology company.
• Exposure to Voice and Chat support operations.
• Friendly and collaborative work culture.
• Career growth opportunities.
• Hands-on experience with CRM tools.
• Skill development through real customer interactions.
• Learning opportunities in customer success and operations.

A Typical Day in This Role

As a Customer Support Executive, your day will involve answering customer calls, responding to chat and email queries, resolving complaints, coordinating with internal teams, updating CRM systems, and ensuring every customer receives a smooth and positive support experience.

How to Apply

Interested candidates can apply through the official job portal or the company’s recruitment page. Before applying, make sure your resume highlights your communication skills, educational qualifications, internships (if any), and customer service experience to improve your chances of getting shortlisted.

Why Freshers Should Apply

The FRND Customer Support Executive role provides an excellent entry point into the customer service industry. Candidates will gain practical experience in voice and chat support, CRM tools, customer relationship management, and business communication. These skills are highly valuable for future careers in operations, customer success, business development, and support management.

More Details & Apply link : Click here